If you are involved in an accident and need to file an auto insurance claim, please follow these guidelines. In the case of an accident with injuries, call 911. If there are no injuries, you can use the accident report form (constat amiable). If the police attend the scene, they do not determine fault; it is your insurer who decides liability during the claim settlement. If you do not have an accident report form, be sure to record the other driver’s information (name, address, phone number, driver’s license number, vehicle registration, and insurance certificate). Your insurer will compensate you within a maximum of 60 days after receiving your claim and supporting documents.
If the incident involves theft or a hit-and-run, contact the police to obtain a report number; you must provide us with this number as soon as possible. We will inform you of the next steps and promptly forward your claim to the insurer. We strive to ensure a fair and timely settlement for our clients. We will assess whether a rental vehicle can be provided to you. Throughout the process, we support and represent you in all negotiations with the insurer.