Here is the subscription complaint handling process
We are committed to providing you with the best possible service. If you are not satisfied, we encourage you to let us know by following the protocol below.
When you have a concern, we recommend starting at the source. Speak to the representative involved, for example a claims adjuster. If you are not satisfied, ask to speak to a manager or supervisor.
It is usually faster and easier to verify the facts and find a solution at the level where the issue occurred.
To speed up the process, we recommend having all relevant information ready before contacting J Gérard Fortin and Associates, including:
If your complaint is not resolved after the first step, you may submit the matter to our management team.
A customer service manager will gather relevant information and assign your file to a representative responsible for handling complaints related to claims.
The claims customer relations representative will conduct a thorough review of your file as well as the concerns you raised. Then, the representative will provide a clear response explaining the final position of J Gérard Fortin and Associates on the matter. Any other measures that may be taken regarding your issue will be discussed with you and/or followed up in writing.
J. Gérard Fortin and Associates
Management Team
3091, Bélanger Street Montréal (Québec) H1Y 1B4
Phone : 514 729-6001
Toll-free : 1 800 361-1321
Fax : 514 729-6077
Or by using our online contact form
If your complaint has not been resolved after step 2, you may request that a copy of your complaint file be forwarded to the Autorité des marchés financiers.
The Autorité des marchés financiers reviews all complaints it receives and may recommend mediation services if necessary and if the parties agree. Please note that the Autorité des marchés financiers does not provide any monetary compensation requested by consumers (except in cases covered by its specific programs).
If you have a specific complaint regarding the complaint handling protocol or process of J. Gérard Fortin and Associates, you can contact the Financial Consumer Agency of Canada. Please note that the Financial Consumer Agency of Canada cannot offer compensation or redress and does not participate directly in resolving individual disputes.